Welcome to the Angelfire Team Blog. Here we'll be posting news and updates concerning what's going on at Angelfire.

If you have a question, or are looking for help with your website, head on over to our Community Blog, the Angelfire Club. However, if something is broken on your website or with Angelfire in general and you require official support please create a ticket or call our help line. You can find all the information on how to do either of these tasks here: http://www.angelfire.lycos.com/cgi-bin/howto/index.


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Angelfire Team Blog
Friday, 1 October 2010
Web Shell Special Characters Fix
Mood:  d'oh
Topic: Bug Fixes

During our relaunch, a Web Shell config file was altered which resulted in some customers experiencing 'garbled text' where quotes or other special characters had existed in their HTML files.

This error only occured if you actually edited and saved a particular page that had these characters on it.  

The error has been fixed and all special characters should now render fine upon saving your file.  However, if you did edit your HTML files and save them while this bug was present, then those pages will continue to have the garbled characters in them.

If you use FrontPage, FTP, or have back-ups of your HTML pages on your computer, you can re-upload those files and everything should go back to normal.

If you don't have back-ups to fix your pages, or if you're still getting strange text when you upload your new pages, please let us know! 

When reporting these errors, please use our support-ticket system: https://help.lycos.com

Please give us as much information as possible, ie. tell us exactly which pages  on your website have the garbled text on them.  If there are any special characters aside from quotes, let us know what they should have been, and we'll be able to help you more swiftly and efficiently.

Thanks!


Posted by team-blog at 10:09 AM EDT
Updated: Friday, 1 October 2010 10:11 AM EDT
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